As reported previously we have all been working under the strictest health & safety conditions to offer our valued customers the level of service they still requested and deserved.
However, in view of the seriousness and clear message from Boris last night, we have decided that despite the instruction being rather grey in areas, to not carry out any further “new” installations for at least the proposed 3 weeks period.
We do however intend to finish off all installations today already started yesterday for our customers that wish us to, again under the strictest health & safety conditions.
We will still be working away behind the scenes but from home for the next 3 weeks so we will be 100% contactable at any time should you have any questions or concerns at all via the normal phone numbers and email addresses that can all be found on our website www.firmseal.co.uk
Plus the virtual quoting service we set up last week for customers who understandably preferred not to have home visits at this time is quite busy and so will of course remain in place. Please visit www.firmseal.co.uk should you with to use this service.
I want to use this platform to personally promise, assure and to sincerely thank all of our wonderful and loyal customers that have already entrusted us with their valued orders, that we will reschedule and carry out their installations to the very same high standard as soon as we are permitted to do so.
I would also like to use this opportunity to thank every single customer (many feeling like part of the FS family as they come back time after time) that have enhanced their homes with us over the past 33 years, I sincerely thank you!
I would also like to thank all of my dedicated hard working “customer focused” team for their continued support not only over the past few weeks through this worrying time that we are all experiencing but for playing their part in keeping us the company we are and will continue to be…!
Please take care of yourselves and your loved ones and be safe.
See you soon. Team FS